VIDEO: New Additions to Customer Success at Freight Farms - Spring 2022
Freight Farms has been hard at work this quarter supporting our farmers in multiple ways. This video outlines the major projects our Crop Research, Training, and Support teams have been working on to benefit both new and veteran growers, as well as what we have in store for later in the year.
If you're excited or have questions about any of the news above, we'd love to hear your thoughts! Leave a comment below and our team will get back to you.
Crop Research and Development: 00:30
- Trialed new nutrient formulas - Testing new experimental crops including saffron, lemon basil, cloudberries, + more - Developing new recipes for the Greenery S (coming soon!) - Plans to increase engagement with Community Education and Training: 03:00
- Grow Cycle Instructional videos added to Greenery S Academy and Knowledge Base - Calibration Instructional videos added to Greenery S Academy and Knowledge Base - Launching next month: Farmhand videos and Farm Tour videos!
- All new structure to in-person Farm Camp training Technical Support: 04:53
- Delivered 40 farms in 17+ states and 4 countries overseas this year - Added 4 new members to our support team - Support chatbot on farmhand.ag for troubleshooting -
Focus on customer feedback to improve our effectiveness Community & Customer Success: 06:59
- Community farmer flair - 17 new articles in our Knowledge Base - Customer Success Survey results (coming soon!) - Grow Together : Bok Choy, Arugula, Microgreens, and Cilantro - Category Expansion: Education, Events, and the Lettuce Lounge
Freight Farms